Corrections Policy

1. Our Commitment to Accuracy

JAN TV strives to publish accurate, fair, and thoroughly verified journalism. We recognize that errors can occur despite rigorous editorial checks. When they do, we take responsibility and act quickly to correct the record.

Our corrections policy is guided by three principles:

• Transparency. We clearly explain what was wrong and what has been corrected.
• Timeliness. We review and act on correction requests as quickly as possible.
• Accountability. We do not quietly delete or alter content to hide mistakes. Corrections are visible and permanent.

2. How to Submit a Correction

Anyone — readers, sources, public officials, or subjects of our coverage — can request a correction. We welcome all feedback that helps us improve accuracy.

Where to send your request

• Email: [email protected] (preferred method)
• Contact form: Contact Us page — select "Correction Request" as the subject
• Phone: Our newsroom desk during business hours (see Contact page for details)
• Post: JAN TV Newsroom, CSL Infomedia Pvt. Ltd. — see Contact page for the full address

What to include in your request

To help us investigate quickly, please provide as much of the following as possible:

1. Article headline and URL. The exact story you are referring to.
2. Date of publication. When the story was published or last updated.
3. The specific error. Quote the exact sentence, phrase, image, or data point that you believe is incorrect.
4. Why it is wrong. Explain the factual error and, if possible, provide supporting evidence (documents, links, official statements).
5. The correct information. Tell us what the accurate information should be.
6. Your contact details. So we can follow up if we need clarification. We will not publish your contact information without permission.

3. Review Timeline

We take every correction request seriously and follow a structured review process. Here is what you can expect after you submit a request:

1. Acknowledgement — within 1 business day We confirm receipt of your correction request by email. If you do not receive an acknowledgement within one business day, please follow up.
2. Initial review — within 2 business days The editor responsible for the story reviews your request, checks the original reporting, and consults the reporter and any relevant sources or documents.
3. Decision — within 5 business days We determine whether a correction is warranted. For complex cases requiring additional reporting or legal review, we may extend this timeline and will inform you of the delay and the expected timeframe.
4. Correction published — within 1 business day of decision If a correction is warranted, we update the story and publish a visible correction note. If no correction is warranted, we explain our reasoning to you.
5. Follow-up — within 10 business days For significant corrections, a senior editor reviews the circumstances that led to the error and considers whether additional editorial safeguards are needed.

4. Visible Correction Notes

When we correct a story, we do not simply fix the error and move on. We add a visible correction note so readers can see what was changed, when, and why. This maintains the integrity of the historical record and holds us accountable.

How correction notes work

• Placement. Correction notes appear at the top or bottom of the article, clearly separated from the body text and marked with a "Correction" or "Clarification" label.
• Content. Each note states what was incorrect, what the correct information is, and the date and time the correction was made.
• Permanence. Correction notes are never removed. The original text is not silently deleted; the correction is documented alongside it.
• Metadata. We update the article's "last updated" timestamp and, where relevant, note the correction in our corrections log.

Example of a visible correction note

Where correction notes appear

• On the original article. A visible note is added at the point of the error or at the end of the article.
• In the corrections log. Significant corrections are recorded on our Corrections Log.
• On social media. If the erroneous story was shared on our social media channels, we post a correction or clarification there as well.
• In newsletters. If the error appeared in an email newsletter, we issue a correction in the next edition.

5. Types of Corrections

Not every error requires the same response. We use the following categories to ensure our corrections are proportionate and clear:

• Correction. Used when a factual error has been made — an incorrect name, date, number, title, or statement. Correction notes are clearly labeled as "Correction."
• Clarification. Used when the original reporting was accurate but may have been misleading or open to misinterpretation. Clarification notes explain the context more fully.
• Update. Used when new information becomes available after publication — for example, a developing story where facts change over time. Updates are labeled as "Update" and include the date of the new information.
• Editor's Note. Used for significant ethical or procedural issues, such as a failure of sourcing or attribution that affects the credibility of the story. Editor's notes are approved by a senior editor.
• Retraction. Used in rare cases when a story is fundamentally flawed and cannot be corrected through an update or clarification. Retractions are clearly labeled, and the original article remains accessible with a note explaining the retraction.

6. Contact Us

If you have questions about our corrections policy or want to follow up on a correction request, please reach out:

We are grateful to readers who take the time to help us get the facts right. Your feedback makes our journalism stronger.